PlasmaNodes Hosting - Notice history

Experiencing partially degraded performance

Notice history

May 2024

Routing and Latency improvements
  • Completed
    24/05/2024 at 2:30 PM
    Completed
    24/05/2024 at 2:30 PM
    Maintenance has completed successfully
  • In progress
    24/05/2024 at 2:00 PM
    In progress
    24/05/2024 at 2:00 PM
    Maintenance is now in progress
  • Planned
    24/05/2024 at 2:00 PM
    Planned
    24/05/2024 at 2:00 PM

    We'll be performing a short maintenance to improve routing and latency to some South American countries. Minimal impact is expected while we change the routing. Maintenance window starts at 6:00 EST time until 6:30 EST time.

Maintenance to our Miami core and IP renumbering
  • Planned
    22/05/2024 at 9:00 PM
    Planned
    22/05/2024 at 9:00 PM

    We'll schedule a maintenance to our Miami core to realize network improvements and upgrade bandwidth. Additionally, unfortunately we will do a IP renumbering due to we wont renew the contract with the actual subnet owner. Maintenance window will be between May 19 and May 20, we expect a partial downtime during this maintenance. We will send an email regarding IP renumbering and the exact hour of this maintenance in the next hours/days. We apologize for any inconvenience caused.

  • Completed
    22/05/2024 at 5:24 AM
    Completed
    22/05/2024 at 5:24 AM

    This maintenance was cancelled. We'll schedule a new maintenance date in the next weeks with more details and specefic dates.

Fix network speed on Ryzen services.
  • Completed
    14/05/2024 at 2:59 AM
    Completed
    14/05/2024 at 2:59 AM

    We've been monitoring our ryzen server network for 48 hours and we didn't find any issue after the NIC card replace. We're marking this incident as resolved.

  • Update
    12/05/2024 at 1:35 AM
    In progress
    12/05/2024 at 1:35 AM

    We were finished the maintenance, we installed a 10G NIC card on the Ryzen server to fix the issue. We'll be monitoring the network whitin the next 48 hours, the services status will be at "degraded performance" during this monitoring.

  • Update
    11/05/2024 at 9:17 PM
    In progress
    11/05/2024 at 9:17 PM

    We're installing a new 10G NIC

  • In progress
    11/05/2024 at 5:00 AM
    In progress
    11/05/2024 at 5:00 AM

    We identified the root cause issue, we'll be replacing the network cable as well as the optic module on the switch. Downtime window will be tonight around 21:00 EST

  • Planned
    10/05/2024 at 9:00 PM
    Planned
    10/05/2024 at 9:00 PM

    We will be performing corrective maintenance on our Ryzen server to fix the network port that is limited to 100 Mbit/s. This maintenance will be carried out on May 10 between 13:00 - 17:00 EST

  • In progress
    10/05/2024 at 8:35 PM
    In progress
    10/05/2024 at 8:35 PM

    We identified another issue with our network port of our Ryzen server, within the next hours will be a little outages to fix this issue. We apologize for this outages

  • Update
    10/05/2024 at 7:55 PM
    Completed
    10/05/2024 at 7:55 PM
    Maintenance has completed successfully
  • Completed
    10/05/2024 at 7:54 PM
    Completed
    10/05/2024 at 7:54 PM

    Maintenance completed

Apr 2024

Power Maintenance
  • Completed
    01/04/2024 at 10:00 PM
    Completed
    01/04/2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    01/04/2024 at 5:00 PM
    In progress
    01/04/2024 at 5:00 PM
    Maintenance is now in progress
  • Planned
    01/04/2024 at 5:00 PM
    Planned
    01/04/2024 at 5:00 PM

    Our provider will carry out maintenance on the Cabinet to make changes/improvements to the PDUs

Mar 2024

GTT Maintenance at Path.net Miami PoP
  • Completed
    25/03/2024 at 2:20 PM
    Completed
    25/03/2024 at 2:20 PM
    Maintenance has completed successfully
  • In progress
    25/03/2024 at 9:50 AM
    In progress
    25/03/2024 at 9:50 AM
    Maintenance is now in progress
  • Planned
    25/03/2024 at 9:50 AM
    Planned
    25/03/2024 at 9:50 AM

    GTT has scheduled maintenance for the Path.net Miami Point of Presence (PoP). Throughout this maintenance, we will carefully monitor the PoP to assess the feasibility of rerouting traffic and minimising any potential impact. While the maintenance is underway, the traffic will be automatically redirected to another carrier, but we expect brief interruptions during this period.

Finish migratrion progress
  • Resolved
    Resolved

    The maintenance was finished, all services was assigned on the new control panel

  • Identified
    Identified

    We're starting Ryzen services maintenance. Services will maintain offline during this process.

  • Update
    Update

    This maintenance will be a major downtime of 2-5 hours, we will begin a migration process of all Ryzen services to our new Virtfusion Control Panel, this process will begin on April 26, 2024 at 17:00 UTC. This process will take from 2 up to 5 hours, since we have to do a previous backup of all VPS to ensure data redundancy before doing this migration.

  • Update
    Update

    We've implemented the new upstream network, we're monitoring to detect any inestability.

  • Update
    Update

    Please note there may be degraded performance in regards to internet till we receive our FL-IX cross-connect.

  • Monitoring
    Monitoring

    All is up now. We'll monitoring during 72 hours to check if its doesnt exist any anomalies

  • Update
    Update

    We have received access to the switch. Maintenance will be underway soon.

  • Update
    Update

    Our upstream were unable to complete the maintenance required to set up Miami today. We will ensure that services in Miami are restored around Wednesday, March 27, 2024 13:00 UTC

  • Update
    Update

    Datacenter was not able to provide a KVM to remotely access the switches as another client was using it, They will complete it in the morning.

  • Update
    Update

    Installation complete, Awaiting the power drop and internet drop from the datacenter.

  • Update
    Update

    The tech is on-site, installing all the stuff.

  • Identified
    Identified

    We are currently experiencing problems with our upsteam, which affects all our services. The downtime is due to the fact that they are moving the servers to another cabinet. According to our upstream, the incident will be resolved on Monday 25/03/2024.

Mar 2024 to May 2024

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