PlasmaNodes Hosting - Fix network speed on Ryzen services. – Maintenance details

Fix network speed on Ryzen services.

Completed
Scheduled for 10/05/2024 at 9:00 PM – 14/05/2024 at 2:59 AMUTC

Affects

Core

Under maintenance from 9:00 PM to 2:59 AM

Main Website

Under maintenance from 9:00 PM to 2:59 AM

Client Area

Under maintenance from 9:00 PM to 2:59 AM

VPS Control Panel

Under maintenance from 9:00 PM to 2:59 AM

Game Server Control Panel

Under maintenance from 9:00 PM to 2:59 AM

VPS Nodes

Under maintenance from 9:00 PM to 2:59 AM

Updates
  • Completed
    14/05/2024 at 2:59 AMUTC
    Completed
    14/05/2024 at 2:59 AMUTC

    We've been monitoring our ryzen server network for 48 hours and we didn't find any issue after the NIC card replace. We're marking this incident as resolved.

  • Update
    12/05/2024 at 1:35 AMUTC
    Update
    12/05/2024 at 1:35 AMUTC

    We were finished the maintenance, we installed a 10G NIC card on the Ryzen server to fix the issue. We'll be monitoring the network whitin the next 48 hours, the services status will be at "degraded performance" during this monitoring.

  • Update
    11/05/2024 at 9:17 PMUTC
    Update
    11/05/2024 at 9:17 PMUTC

    We're installing a new 10G NIC

  • In progress
    11/05/2024 at 5:00 AMUTC
    In progress
    11/05/2024 at 5:00 AMUTC

    We identified the root cause issue, we'll be replacing the network cable as well as the optic module on the switch. Downtime window will be tonight around 21:00 EST

  • Planned
    10/05/2024 at 9:00 PMUTC
    Planned
    10/05/2024 at 9:00 PMUTC

    We will be performing corrective maintenance on our Ryzen server to fix the network port that is limited to 100 Mbit/s. This maintenance will be carried out on May 10 between 13:00 - 17:00 EST

  • In progress
    10/05/2024 at 8:35 PMUTC
    In progress
    10/05/2024 at 8:35 PMUTC

    We identified another issue with our network port of our Ryzen server, within the next hours will be a little outages to fix this issue. We apologize for this outages

  • Update
    10/05/2024 at 7:55 PMUTC
    Update
    10/05/2024 at 7:55 PMUTC
    Maintenance has completed successfully
  • Completed
    10/05/2024 at 7:54 PMUTC
    Completed
    10/05/2024 at 7:54 PMUTC

    Maintenance completed