PlasmaNodes Hosting Status - Incident history

Miami Network Outage

Sat, 20 Jun 2026 08:24:00 +0000

Type: Incident

Affected Components: , , , ,

Jun 20, 08:24:00 GMT+0
Investigating - We've got alert of network outage since 04:24:32 EST. We'll investigating this issue and contact our upstream provider as it seems to be an issue on their end..

Emergency Upstream Maintenance

Tue, 9 Jun 2026 04:00:00 +0000

Type: Maintenance

Duration: 4 days and 10 hours

Affected Components: , , , , , , , ,

Jun 13, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 9, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 10, 19:24:41 GMT+0
Identified - Maintenance it'll be longer than expected as upstream still implementing changes on their infrastructure..

Jun 9, 04:00:00 GMT+0
Identified - Dear user, Please refer to a this emergency maintenance announcement that may have an impact on hosting services: Emergency Server Maintenance **– June 9th, 2026** **Services Affected:** All Miami services **Start Date:** June 9th, 2026 - 00:00 EST **Estimated End Date:** June 11th, 2026 - 14:00 EST **Summary:** We got notified that our upstream will be performing an emergency maintenance to perform some upgrades in their network equipment and firmware upgrades in their core network. During this time services will be affected by fully downtime while they perform this maintenance. During this maintenance window there will be multiple outages/timeouts as they perform this maintenance. **Impact on Customer:** All services hosted in Miami location will encounter a brief downtime as they conduct this maintenance. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page. If you have any questions, don't hesitate to contact us via support ticket..

Miami Network Outage

Thu, 28 May 2026 14:00:39 +0000

Type: Incident

Duration: 22 days, 8 hours and 5 minutes

Affected Components: , , , , , , , , ,

May 28, 15:16:03 GMT+0
Identified - We've identified the issue, there's an active issue with our colocation provider. We're in contact with them right now to resolve this issue as soon as possible..

May 29, 00:19:42 GMT+0
Monitoring - Technician is already on-site. Tasks needed will be performed during the next hours..

May 28, 15:46:32 GMT+0
Identified - The issue was caused by a cross-connection cable failure. It'll be replaced as soon as we get a tech on-site..

May 28, 17:07:04 GMT+0
Identified - Technician on-site was scheduled for today around 20:00 EST.

May 29, 01:41:56 GMT+0
Identified - Tasks were done, cross-connect cable was replaced. Now we're in contact with upstream to re-enable our network sessions again..

May 28, 14:00:39 GMT+0
Investigating - We are currently investigating this incident..

Jun 5, 00:32:43 GMT+0
Resolved - Monitoring period hs finished.

Jun 4, 03:30:34 GMT+0
Monitoring - We have connection with upstream. We will re-activating services gradually over the next hours. If you have any inquiries please contact us through ticket..

Main Server Failure

Mon, 13 Apr 2026 16:34:24 +0000

Type: Incident

Duration: 1 day, 11 hours and 51 minutes

Affected Components: , , , , , , , , ,

Apr 14, 13:55:09 GMT+0
Investigating - Our tech will be on-site in approximately 40 minutes..

Apr 13, 18:52:53 GMT+0
Identified - Datacenter had scheduled their tech on-site by tomorrow at 09:00 EST. This on-site window it's not what we expected but we're trying to get a window for today if possible..

Apr 14, 14:45:46 GMT+0
Investigating - Technician is already on-site, we will post more updates of this incident as we got information about what caused it..

Apr 14, 15:10:57 GMT+0
Investigating - Our tech completed the task, our main server is reachable again. We will proceed to do our investigation of what caused the incident. Services may experiencies multiples outages during this process..

Apr 14, 18:58:48 GMT+0
Identified - The incident was caused by PXE booting loop, the server was unable to recover itself. We've made task physicly with our on-site technician to replug our server power supply as IPMI didn't work properly. We've been able to replicate and mitigate the issue, also IPMI was fixed to prevent futher incidents..

Apr 14, 19:39:36 GMT+0
Monitoring - Services are now 100% online. We upgraded our network to 40Gb/s to improve network performance with a Mellanox NIC, we will be monitoring this new change for the next hours. Network will be marked as "Degraded Performance" during our monitoring process. Apologies for the inconvenience..

Apr 15, 04:25:38 GMT+0
Resolved - This incident has been resolved..

Apr 13, 16:34:24 GMT+0
Investigating - We've detected that after last maintenance our main server had a failure. We've sent our tech to the Datacenter to fix the issue as soon as possible. We apologize for the delay of this status announcement and any inconvenience caused..

Emergency Server Maintenance

Mon, 13 Apr 2026 06:20:00 +0000

Type: Maintenance

Duration: 1 hour and 10 minutes

Affected Components: , , , , , , , , ,

Apr 13, 06:20:00 GMT+0
Identified - Dear user, Please refer to a this emergency maintenance announcement that may have an impact on hosting services: Emergency Server Maintenance **– April 13th, 2026** **Services Affected:** All Miami services **Start Date:** April 13th, 2026 - 02:20 EST **Estimated End Date:** April 13th, 2026 - 03:30 EST **Summary:** We will be performing an emergency maintenance to fix a critical high load on our main server to prevent futher components issues on our infrastructure. During this time services will be affected by fully downtime while we perform this maintenance. **Impact on Customer:** All services hosted in Miami location will encounter a brief downtime as we conduct this maintenance. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page. If you have any questions, don't hesitate to contact us via support ticket..

Apr 13, 06:20:01 GMT+0
Identified - Maintenance is now in progress.

Apr 13, 07:30:00 GMT+0
Completed - Maintenance has completed successfully.

Upstream Scheduled Maintenance

Tue, 31 Mar 2026 13:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , ,

Mar 31, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 31, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 31, 13:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: Upstream Scheduled Maintenance **– March 31th, 2026** **Services Affected:** All Miami services **Start Date:** March 31th, 2026 - 09:00 EST **Estimated End Date:** March 31th, 2026 - 10:00 EST **Summary:** Our upstream will be performing an scheduled maintenance to upgrade and fix critical components on their mitigation system and capacity in their Miami's PoP. During this time traffic will be dropped while they perform this maintenance. Please note that you may experiencie brief network blips/outages while this maintenance it's in progress. **Impact on Customer:** All services hosted in Miami location will encounter a brief downtime as they conduct this maintenance. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page. If you have any questions, don't hesitate to contact us via support ticket..

MIA-P-VPS-1 Server Failure

Sat, 3 Jan 2026 16:13:05 +0000

Type: Incident

Duration: 1 hour and 25 minutes

Affected Components: , , ,

Jan 3, 16:13:05 GMT+0
Investigating - We are currently investigating this incident..

Jan 3, 17:38:21 GMT+0
Resolved - This incident has been resolved. Issue was caused by hardware failure..

[Emergency Maintenance] Server Power Supply failure

Mon, 15 Dec 2025 15:58:28 +0000

Type: Incident

Duration: 53 minutes

Affected Components: , , , , , , , ,

Dec 15, 15:58:28 GMT+0
Investigating - We've detected one of our server power supply failed, our tech its going to the datacenter to disconnect this power supply. We do not expect downtime during this maintenance but it can cause server power reset, if this happens all services will be affected and can cause downtime. We will resolve this issue as soon as possible.

Dec 15, 16:50:59 GMT+0
Resolved - This incident has been resolved without any downtime caused..

Rack Server Migration (Budget Services)

Tue, 9 Dec 2025 03:00:00 +0000

Type: Maintenance

Duration: 2 days, 14 hours and 7 minutes

Affected Components: , , , , , , ,

Dec 9, 22:41:37 GMT+0
Identified - Server was deracked and its in progrees for transit to the new Datacenter..

Dec 9, 23:24:04 GMT+0
Identified - Server is in transit towards new datacenter.

Dec 10, 00:46:43 GMT+0
Identified - Server arrived at datacenter and preparing up to racking up..

Dec 10, 04:01:34 GMT+0
Identified - Server network was configured successfully, we're activating some services at this moment..

Dec 10, 20:43:35 GMT+0
Identified - All services are fully online. We will be monitoring for the next hours to verify network stability.

Dec 11, 17:06:49 GMT+0
Completed - Maintenance has completed successfully..

Dec 9, 03:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: Rack Server Migration **– December 8th, 2025** **Services Affected:** B-MIA01, GS-MIA01, DB-MIA01 **Start Date:** December 8th, 2025 - 22:00 EST **Estimated End Date:** December 12th, 2025 - 22:00 EST **Summary:** We will be migrating our server to our main upstream (located in other Datacenter). During this time there will be a complete outage of all services located on B-MIA01 Node (All Budget/Xeon services) as the server will be deracked from the actual provider and moving the server to other Datacenter. We recommend take precautions and make backup of your services as this process could take days during migration. Please note that your services wil not be affected by dataloss while this maintenance it's in progress. **Impact on Customer:** All services hosted in Xeon nodes will encounter a complete downtime as we conduct this maintenance. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page. If you have any questions, don't hesitate to contact us via support ticket..

Dec 9, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Miami Network Outage

Sun, 30 Nov 2025 19:23:49 +0000

Type: Incident

Duration: 4 days, 2 hours and 12 minutes

Affected Components: , , , , , , , , , , , , , ,

Nov 30, 19:23:49 GMT+0
Investigating - We've been notified that our upstream drop our subnet announcement due to very large incoming DDoS Attacks (+10Tbps). We're working on a solution to bring backup network..

Dec 4, 21:36:16 GMT+0
Resolved - This incident has been resolved..

Dec 4, 15:45:16 GMT+0
Monitoring - They fixed the issue at 06:15 EST, all services are operational. We'll be monitoring for the next 6 hours if futher incidents occurs..

Nov 30, 23:33:56 GMT+0
Monitoring - We've enabled our backup network. All services are online again. We'll be monitoring network for futher incidents. Network will be under "degraded performance" until we re-establish our rmain network again..

Dec 3, 22:45:11 GMT+0
Identified - We've detected that our colocation provider had a network diruption. We're in contact with them to resolve this issue as soon as possible.

Dec 4, 00:02:57 GMT+0
Identified - They're aware of the issue, we are waiting on them to fix the issue..

Miami - Packetloss on network

Tue, 4 Nov 2025 00:21:12 +0000

Type: Incident

Duration: 4 days, 19 hours and 20 minutes

Affected Components: , , , , , , ,

Nov 4, 22:19:45 GMT+0
Identified - We've detected some unknown blips in network. We'll investigate this issue..

Nov 4, 00:21:12 GMT+0
Investigating - We've had some alerts on our end about packetloss and little timeouts on our network, we're contacting our upstream to fix the issue..

Nov 4, 04:03:59 GMT+0
Resolved - The issue was caused by network congestion on upstreams side. Our provider implemented a routing fix to prevent futher issues..

Nov 6, 19:37:09 GMT+0
Identified - Our upstream confirmed that one of their upstream has been having issues. They're implementing a fix..

Nov 8, 19:41:41 GMT+0
Resolved - Upstream (NTT) fixed their congestion issues..

Miami Network Outage

Tue, 14 Oct 2025 22:16:32 +0000

Type: Incident

Duration: 21 hours and 24 minutes

Affected Components: , , , , , , , ,

Oct 15, 19:40:24 GMT+0
Resolved - This incident has been resolved..

Oct 14, 22:16:32 GMT+0
Investigating - We are currently investigating this incident..

Oct 14, 22:32:59 GMT+0
Identified - Services are online again, we're investigating the root cause of the issue. Services will be under degraded performance until we discover and fix what cause the issue..

Oct 14, 23:05:10 GMT+0
Identified - We've identified a Kernel Panic on one of our nodes (G-MIA01) which has inside all remote protection network for customers. We'll be applying some fixed to avoid more issues of this type to happen again. During this, there will be some service disruptions as we applying these fixes..

Oct 14, 23:12:47 GMT+0
Monitoring - We implemented the fix and are currently monitoring the result for the next hours..

Rack Server Migration (Budget Services)

Tue, 23 Sep 2025 04:00:00 +0000

Type: Maintenance

Duration: 16 hours and 24 minutes

Affected Components: , ,

Sep 23, 20:24:28 GMT+0
Completed - Maintenance has been canceled as tech on upstream side wasn't available. This maintenance will be re-scheduled. We will be posting a new maintenance announcement of new schedule date..

Sep 23, 04:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: Rack Server Migration **– September 23th, 2025** **Services Affected:** B-MIA01, GS-MIA01, DB-MIA01 **Start Date:** September 23th, 2025 - 00:00 EST **Estimated End Date:** September 25th, 2025 - 00:00 EST **Summary:** We will be migrating our server to our main upstream (located in other rack). During this time there will be a complete outage of all services located on B-MIA01 Node (All Budget/Xeon services) as the server will be deracked from the actual provider and moving the server to other floor inside Datacenter. We recommend take precautions and make backup of your services as this process could take days during migration. Please note that your services wil not be affected by dataloss while this maintenance it's in progress. **Impact on Customer:** All services hosted in Xeon nodes will encounter a complete downtime as we conduct this maintenance. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page. If you have any questions, don't hesitate to contact us via support ticket..

Sep 23, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Upstream Emergency Maintenance

Fri, 15 Aug 2025 17:40:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , ,

Aug 15, 06:45:28 GMT+0
Completed - Backup network it's normal as expected. This maintenance it's marked as resolved..

Aug 15, 02:45:19 GMT+0
Identified - This maintenance was conducted and performed successfully after Datapacket's (A+B) power supplies failed. We'll be monitoring network if futher issues exists..

Aug 15, 17:40:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: Upstream Emergency Maintenance **– August 15th, 2025** **Services Affected:** B-MIA01, G-MIA01, GS-MIA01, GS-MIA02, DB-MIA01, DB-MIA02 **Start Date:** August 15th, 2025 - 13:40 EST **Estimated End Date:** August 15th, 2025 - 21:30 EST **Summary:** Our upstream will be performing an emergency maintenance to upgrade and fix critical components on their mitigation system and capacity in Miami's PoP. During this time traffic will be re-routed to another upstream while they perform this maintenance. Please note that you may experiencie brief network blips/outages while this maintenance it's in progress. **Impact on Customer:** All services hosted in Xeon/Ryzen nodes will encounter a brief downtime as they conduct this maintenance. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page. If you have any questions, don't hesitate to contact us via support ticket..

Path.net packetloss issues

Sun, 3 Aug 2025 18:55:04 +0000

Type: Incident

Duration: 10 days, 22 hours and 40 minutes

Affected Components: , , , , , , , , ,

Aug 3, 18:55:04 GMT+0
Investigating - We're seeing inestability issues with our upstream provider ([path.net](http://path.net)) generating packetloss on our traffic. We are currently investigating this issues and contacting path.net..

Aug 3, 19:40:47 GMT+0
Monitoring - Network its stable to normal. We'll be monitoring network for the next hours if occurs any issues..

Aug 4, 16:11:13 GMT+0
Monitoring - [Path.net](http://Path.net) re-routed our traffic through Dallas PoP. We'll post more information as we have them. Network it'll be as "Degraded Performance" while [path.net](http://path.net) fix Miami location..

Aug 6, 20:36:29 GMT+0
Monitoring - We are working to pushing to live our alternative Backup Network through another carrier to avoid futher issues while our main network its fixed. You may experiencie some network disruptions while we apply this backup network..

Aug 11, 16:05:43 GMT+0
Monitoring - We've switched to backup network successfully. Network is stable as normal but we'll be monitoring for the next few hours to guarantee network stability. If you're still facing network issues contact us through or ticket system..

Aug 14, 17:35:33 GMT+0
Resolved - This incident has been resolved..

CPU Upgrade for Ryzen Services

Sun, 6 Jul 2025 17:00:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components: ,

Jul 6, 17:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: CPU Upgrade for Ryzen Services **– July 7th, 2025** **Services Affected:** G-MIA01, GS-MIA02 Node **Start Date:** July 6th, 2025 - 13:00 EST **Estimated End Date:** July 6th, 2025 - 17:00 EST **Summary:** We will be migrating services to a AMD Ryzen 9 9000 series based server. We will be performing a maintenance to migrate all services to the new server. During this time, there will be a large outage, causing service inaccessibility. **Impact on Customer:** All services hosted in Ryzen node will encounter a large downtime as we conduct this maintenance. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page. If you have any questions, don't hesitate to contact us via support ticket..

Jul 6, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 6, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

GS-MIA02 - Game Server Maintenance

Wed, 25 Jun 2025 17:00:00 +0000

Type: Maintenance

Duration: 2 hours and 44 minutes

Affected Components:

Jun 25, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 25, 19:43:55 GMT+0
Completed - Maintenance has completed successfully..

Jun 25, 17:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: Game Server Maintenance **– June 25th, 2025** **Services Affected:** GS-MIA02 Node **Start Date:** June 25th, 2025 - 13:00 EST **Estimated End Date:** June 25th, 2025 - 14:00 EST **Summary:** We'll be fixing a SFTP connection issues through node main domain. We'll be performing a maintenance to fix this connection issue. During this time, there will be multiple reboot/timeouts events, causing network inaccessibility. **Impact on Customer:** All services hosted in GS-MIA02 Node will encounter a brief downtime as we conduct this maintenance. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page. If you have any questions, don't hesitate to contact us via support ticket..

Emergency Network Maintenance (Ryzen Services)

Fri, 20 Jun 2025 17:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: ,

Jun 20, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 20, 17:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: **Ryzen's Network Issues – June 12th, 2025** **Services Affected:** All services running on Ryzen servers in Miami, FL. **Start Date:** June 20th, 2025 - 13:00 EST **Estimated End Date:** June 20th, 2025 - 15:00 EST **Summary:** We've detected some packetloss on Ryzen servers that caused random timeouts to players. We'll be performing a maintenance to fix this packetloss. During this time, there will be multiple reboot/timeouts events, lasting up to an estimated 15 minutes each, causing network inaccessibility. **Impact on Customer:** All services hosted in Miami including VPS and Game Servers services running on Ryzen servers will encounter a brief downtime as we conduct this maintenance. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page. If you have any questions, don't hesitate to contact us via support ticket..

Jun 20, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Network Maintenance on Ryzen Services

Thu, 12 Jun 2025 04:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: ,

Jun 12, 04:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: **Upstream Router Maintenance – June 12th, 2025** **Services Affected:** All services running on Ryzen servers in Miami, FL. **Start Date:** June 12th, 2025 - 00:00 EST **Estimated End Date:** June 12th, 2025 - 02:00 EST **Summary:** The router software will be upgraded to fix a known firmware bug that can potentially cause unplanned downtime. During this time, there will be multiple reboot events, lasting up to an estimated 15 minutes each, causing network inaccessibility. **Impact on Customer:** All services hosted in miami including VPS and Game Servers services running on Ryzen servers will encounter a brief downtime as they conduct this maintenance. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page. If you have any questions, don't hesitate to contact us via support ticket..

Jun 12, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 12, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Network Maintenance

Tue, 27 May 2025 11:00:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , ,

May 27, 11:00:00 GMT+0
Identified - Our upstream re-scheduled the maintenance window for May 27th 2025..

May 27, 11:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: **General Maintenance – May 25th, 2025** **Services Affected:** All services in Miami, FL **Start Date:** May 25th, 2025 - (Hour TBD by upstream) **Estimated End Date:** May 25th, 2025 - (Hour TBD by upstream) **Summary:** Our upstream will be performing maintenance on their cabinet to perform network and recabling maintenance. **Impact on Customer:** All services hosted in miami including VPS and Game Servers services will encounter a brief downtime as they conduct this maintenance. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page. If you have any questions, don't hesitate to contact us via support ticket..

May 27, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 27, 11:00:00 GMT+0
Identified - Maintenance hour was provided by upstream **Start Date:** May 25th, 2025 - 07:00 EST **Estimated End Date:** May 25th, 2025 - 10:00 EST.

Game servers migration

Fri, 18 Apr 2025 14:00:00 +0000

Type: Maintenance

Duration: 6 hours and 58 minutes

Affected Components: ,

Apr 18, 20:58:10 GMT+0
Completed - Maintenance was completed..

Apr 18, 14:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: **General Maintenance – April 18th, 2025** **Services Affected:** Game Server Control Panel, GS-MIA01 **Start Date:** March 18th, 2025 - 10:00 AM EST **Estimated End Date:** March 19th, 2025 - 10:00 AM EST **Summary:** We'll be performing maintenance on our game server nodes to further improve performance, reliability, capability and redundancy on our new node and control panel deployment with new features. **Impact on Customer:** Game servers hosted on GS-MIA01 services will encounter a brief downtime as we conduct this maintenance. To find out if you are on the affected machines, you may view the "Node" on settings page when managing the specific service. If you need assistance finding this, please contact support. Services on GS-MIA02 will be not affected on this maintenance. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page. If you have any questions, don't hesitate to contact us via support ticket..

Apr 18, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 18, 19:53:24 GMT+0
Identified - All servers were migrated to the new control panel, all servers are fully online. Control panel, phpmyadmin and fastdl may experience a brief downtime. We'll post more updates.

G-MIA Outage

Mon, 7 Apr 2025 16:15:12 +0000

Type: Incident

Duration: 12 hours and 34 minutes

Affected Components: ,

Apr 7, 16:32:19 GMT+0
Identified - We´ve identified the issue its a faulty PSU. We´re working with the Datacenter's technicians to get a replacement as soon as possible..

Apr 7, 22:53:06 GMT+0
Identified - We´ve got a server replacement from our provider since they didn´t have stock for PSU. We´re restoring all services to be online again..

Apr 8, 01:44:52 GMT+0
Monitoring - All services came back online. We apologize for the issue caused, we will be adding SLA to affected customers. We'll be monitoring for the next hours the node replacement to see if everything is running as expected..

Apr 8, 04:49:07 GMT+0
Resolved - This incident has been resolved..

Apr 7, 16:15:12 GMT+0
Investigating - We are currently investigating an outage incident on our G-MIA node..

B-MIA01, G-MIA01 Maintenance

Fri, 28 Mar 2025 04:00:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components: , , , , ,

Mar 28, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 28, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 28, 04:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: **General Maintenance – March 28th, 2025** **Services Affected:** B-MIA01, G-MIA01, GS-MIA01, GS-MIA02 & WH-MIA01 **Start Date:** March 28th, 2025 - 00:00 AM EST **Estimated End Date:** March 28th, 2025 - 04:00 AM EST **Summary:** We'll be performing maintenance on our B-MIA01, G-MIA01 nodes to further improve performance, reliability, and capability. **Impact on Customer:** VMs hosted on B-MIA01 & G-MIA01, Game Servers hosted on GS-MIA01 & GS-MIA02 and Web Hosting services will encounter a brief downtime as we conduct this maintenance. To find out if you are on the affected machines, you may view the "Product Details" page when managing the specific service. If you need assistance finding this, please contact support. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our [status page](https://status.plasmanodes.com). If you have any questions, don't hesitate to contact us via support ticket..

Path Network - Unexpected Drops

Sun, 23 Mar 2025 05:19:34 +0000

Type: Incident

Duration: 13 hours and 38 minutes

Affected Components: , , , ,

Mar 23, 05:19:34 GMT+0
Investigating - We are currently seeing some unexpected drops on path routed services. We'll be in contact with oour upstream to determine what is causing this issues..

Mar 23, 06:45:44 GMT+0
Monitoring - Network drops was fixed. Network drops was caused by path mitigating an incoming attack on their end. We'll be monitoring network for the next hours, we'll mark services affected as degraded network performance..

Mar 23, 18:57:46 GMT+0
Resolved - This incident has been resolved..

Path.net Degraded network

Thu, 23 Jan 2025 18:52:09 +0000

Type: Incident

Duration: 20 days, 4 hours and 45 minutes

Affected Components: , , , , , , , , , , , , ,

Jan 23, 18:52:09 GMT+0
Investigating - We are currently investigating this incident..

Jan 24, 01:44:55 GMT+0
Monitoring - Our upstream has re-routed to the secondary backup network until [path.net](http://path.net) solves the issue on the main network. Network was marked as degraded performance, latency may be increased within our secondary backup network. All services are online, we´ll be providing more updates about this incicent..

Feb 28, 23:33:11 GMT+0
Monitoring - Path's miami location is fully back online, we´ll be monitoring the network within this whole week. Network could be presenting some latency/packetloss issues within the next hours until traffic is rebalanced accross all path's pops..

Mar 9, 21:54:22 GMT+0
Monitoring - We´re seeing packetloss on [Path.net](http://Path.net) network, we are reaching our upstream to fix this issue..

Mar 9, 22:46:01 GMT+0
Monitoring - Packetloss was caused by path mitigating an incoming ddos attack on their end, packetloss should be fixed and network it will be stable now..

Mar 15, 23:37:18 GMT+0
Resolved - This incident has been resolved..

Path Miami outage

Mon, 20 Jan 2025 19:46:53 +0000

Type: Incident

Duration: 21 hours and 15 minutes

Affected Components: , , , , , , , , , , , , ,

Jan 20, 19:46:53 GMT+0
Investigating - We´re experiencing an outage from [Path.net](http://Path.net) side. We are currently investigating this incident..

Jan 20, 20:12:25 GMT+0
Monitoring - Network should be online again, we apologize for this outage. We´re still in contact with [path.net](http://path.net) to determine what was the cause of this outage. The network will be under monitoring until the network has stabilized..

Jan 21, 17:02:20 GMT+0
Resolved - This incident has been resolved..

Path.net issue on their FL-IX port

Mon, 13 Jan 2025 02:20:26 +0000

Type: Incident

Duration: 30 minutes

Affected Components: , , , , , , , , , , , , ,

Jan 13, 02:39:24 GMT+0
Monitoring - They implemented a fix, network should be online. We´ll be monitoring network for any instability..

Jan 13, 02:20:26 GMT+0
Identified - We´ve detected an issue with our [path.net](http://path.net) connection. [Path.net](http://Path.net) confirmed that its an issue in their end within FL-IX port. They´re working on the solution at this moment.

Jan 13, 02:50:16 GMT+0
Resolved - This incident has been resolved and our network is fully operational again. FL-IX has confirmed that there was a failure with one of their switchcards in their edge switches..

Network Maintenance

Thu, 2 Jan 2025 08:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components: , , ,

Jan 2, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 2, 08:00:00 GMT+0
Identified - Our upstream has planned for a scheduled maintenance during January 02 2025 between 04:00 - 10:00 EST. The switch connected to these services will be migrated over to a new spine with improved redundancy and capacity. While the maintenance window is scheduled for 6 hours, we only expect roughly 5 minutes of unavailability per switch within this maintenance window as switches are cut over. .

Jan 2, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Miami Packetloss

Fri, 20 Dec 2024 18:12:49 +0000

Type: Incident

Duration: 3 hours and 8 minutes

Affected Components: , , , , , , , , , , , , ,

Dec 20, 18:24:04 GMT+0
Monitoring - Path.net implemented a fix. We are currently monitoring the results..

Dec 20, 18:12:49 GMT+0
Investigating - We´ve detected high packetloss from our [path.net](http://path.net) network. We are currently investigating this incident..

Dec 20, 21:21:13 GMT+0
Resolved - This incident has been resolved..

Path.net Network Issues

Mon, 9 Dec 2024 00:42:22 +0000

Type: Incident

Duration: 14 hours and 47 minutes

Affected Components: , , , , , , , , , , , , ,

Dec 9, 00:42:22 GMT+0
Investigating - [Path.net](http://Path.net) is having issues with their upstreams. They're investigating this issue. Network may have drops during this issue..

Dec 9, 01:43:38 GMT+0
Monitoring - [Path.net](http://Path.net) implemented a fix. We are currently monitoring the result. Network drops was caused by a major incoming DDoS attack to one of their customers..

Dec 9, 15:29:10 GMT+0
Resolved - This incident is resolved..

i9-10900k RAID Array failure

Mon, 7 Oct 2024 15:48:09 +0000

Type: Incident

Duration: 3 hours and 37 minutes

Affected Components: , , ,

Oct 7, 15:48:09 GMT+0
Identified - We've detected and hardware failure on one of our disk of our RAID Array system, we're replacing the disk to get back online this server.

Oct 7, 19:24:57 GMT+0
Resolved - The incident was resolved. The NVMe drive was replaced succesfully and all services should be online. We'll be giving SLA for this incident..

Path.net Outages issues in Miami, FL

Wed, 2 Oct 2024 16:59:32 +0000

Type: Incident

Duration: 1 hour and 45 minutes

Affected Components: , , , , , , , , , , , , ,

Oct 2, 16:59:32 GMT+0
Investigating - One of their transit providers is having issues in their Miami, Florida region. They have already reached out and are attempting to route around it on their end..

Oct 2, 17:12:07 GMT+0
Monitoring - They've received a response from their transit provider and connectivity has been restored. They are monitoring before returning full traffic to the Miami PoP..

Oct 2, 18:44:40 GMT+0
Resolved - The incident was resolved.

Emergency maintenance for Ryzen servers.

Mon, 23 Sep 2024 17:30:00 +0000

Type: Maintenance

Duration: 2 hours and 33 minutes

Affected Components: ,

Sep 23, 20:03:13 GMT+0
Completed - The maintenance was completed..

Sep 23, 17:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 23, 17:30:00 GMT+0
Identified - We're scheduling an emergency maintenance for all our Ryzen services to perform a CPU change to our node. This will be take 20-40 minutes of downtime, maintenance windows will be **Sep 23 at 13:30 EST.**.

Game Servers Maintenance.

Fri, 20 Sep 2024 01:00:00 +0000

Type: Maintenance

Duration: 1 day, 21 hours and 40 minutes

Affected Components: ,

Sep 15, 22:46:36 GMT+0
Identified - The maintenance was started due to an emergency network issue on these nodes..

Sep 20, 01:00:00 GMT+0
Identified - We'll schedule a maintenance to our Miami Game Servers to realize network improvements, mitigate high latency and packetloss issues. Additionally, unfortunately we will do a **IP renumbering** to the Game Servers nodes during this maintenance. Maintenance window will be **Sep 19 at 21:00 EST** , we expect a partial downtime during this maintenance. We apologize for any inconvenience caused..

Sep 16, 15:45:59 GMT+0
Identified - GS-MIA01 node network issues was fixed. We'll be applying this fix on GS-MIA02..

Sep 16, 17:50:32 GMT+0
Identified - The network issue fix was applied to GS-MIA02\. We'll be monitoring within the next hours to check stability. All game server nodes should be operational..

Sep 17, 20:26:51 GMT+0
Completed - This maintenance was completed. Our monitoring period was ended..

Emergency Network Maintenance

Fri, 12 Jul 2024 18:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , ,

Jul 12, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 12, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 12, 18:00:00 GMT+0
Identified - Dear user, Please refer to a very important maintenance announcement that may have an impact on hosting services: **Network Maintenance – July 12th, 2024** **Services Affected:** All Miami Services **Start Date:** July 12th, 2024 - 14:00 EST **Estimated End Date:** July 12th, 2024 - 15:00 EST **Summary:** We will be performing an upgrade on our Path.net connection migating our actual Path.net GRE connection to IX connection. This will improve latency and network stability and fix some network issues that we have in the last few days. **Impact on Customer:** There is expected interruption to service as we have to change the routes of our actual connection. As a result, we have decided to notify our customers for transparency. **Updates:** We will provide updates via our status page throughout the maintenance. You can subscribe for alerts on our status page (). If you have any questions, don't hesitate to contact our client relations team via support ticket. Thank you again for your cooperation and support!.

IP Renumbering

Tue, 18 Jun 2024 22:00:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , , , ,

Jun 18, 22:00:00 GMT+0
Identified - We'll schedule a ip renumbering to our Miami, FL location. Unfortunately we will do a **IP renumbering** due to we wont renew the contract with the actual subnet owner. Maintenance window will be **June 18 at 18:00 EST**, we expect a partial downtime during this maintenance after ip renumbering. We will send an email regarding IP renumbering with the new ip subnet. We apologize for any inconvenience caused..

Jun 19, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 18, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Routing and Latency improvements

Fri, 24 May 2024 14:00:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , ,

May 24, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

May 24, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 24, 14:00:00 GMT+0
Identified - We'll be performing a short maintenance to improve routing and latency to some South American countries. Minimal impact is expected while we change the routing. Maintenance window starts at 6:00 EST time until 6:30 EST time..

Maintenance to our Miami core and IP renumbering

Wed, 22 May 2024 05:24:15 +0000

Type: Maintenance

Affected Components: , , , , , , , , , , , , ,

May 22, 05:24:15 GMT+0
Completed - This maintenance was cancelled. We'll schedule a new maintenance date in the next weeks with more details and specefic dates..

May 22, 21:00:00 GMT+0
Identified - We'll schedule a maintenance to our Miami core to realize network improvements and upgrade bandwidth. Additionally, unfortunately we will do a **IP renumbering** due to we wont renew the contract with the actual subnet owner. Maintenance window will be between **May 19 and May 20**, we expect a partial downtime during this maintenance. We will send an email regarding IP renumbering and the exact hour of this maintenance in the next hours/days. We apologize for any inconvenience caused..

Fix network speed on Ryzen services.

Fri, 10 May 2024 21:00:00 +0000

Type: Maintenance

Duration: 3 days, 6 hours and 24 minutes

Affected Components: , , , , , , , , , , , , ,

May 10, 19:55:00 GMT+0
Completed - Maintenance has completed successfully.

May 10, 19:54:46 GMT+0
Completed - Maintenance completed.

May 10, 21:00:00 GMT+0
Identified - We will be performing corrective maintenance on our Ryzen server to fix the network port that is limited to 100 Mbit/s. This maintenance will be carried out on May 10 between 13:00 - 17:00 EST.

May 10, 20:35:31 GMT+0
Identified - We identified another issue with our network port of our Ryzen server, within the next hours will be a little outages to fix this issue. We apologize for this outages.

May 11, 21:17:15 GMT+0
Identified - We're installing a new 10G NIC.

May 12, 01:35:00 GMT+0
Identified - We were finished the maintenance, we installed a 10G NIC card on the Ryzen server to fix the issue. We'll be monitoring the network whitin the next 48 hours, the services status will be at "degraded performance" during this monitoring..

May 11, 05:00:00 GMT+0
Identified - We identified the root cause issue, we'll be replacing the network cable as well as the optic module on the switch. Downtime window will be tonight around 21:00 EST.

May 14, 02:59:28 GMT+0
Completed - We've been monitoring our ryzen server network for 48 hours and we didn't find any issue after the NIC card replace. We're marking this incident as resolved..

Power Maintenance

Mon, 1 Apr 2024 17:00:00 +0000

Type: Maintenance

Duration: 5 hours

Affected Components: , , , , , , , , ,

Apr 1, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 1, 17:00:00 GMT+0
Identified - Our provider will carry out maintenance on the Cabinet to make changes/improvements to the PDUs.

Apr 1, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

GTT Maintenance at Path.net Miami PoP

Mon, 25 Mar 2024 09:50:00 +0000

Type: Maintenance

Duration: 4 hours and 30 minutes

Affected Components: , , , , , , , , ,

Mar 25, 09:50:01 GMT+0
Identified - Maintenance is now in progress.

Mar 25, 09:50:00 GMT+0
Identified - GTT has scheduled maintenance for the [Path.net](http://Path.net) Miami Point of Presence (PoP). Throughout this maintenance, we will carefully monitor the PoP to assess the feasibility of rerouting traffic and minimising any potential impact. While the maintenance is underway, the traffic will be automatically redirected to another carrier, but we expect brief interruptions during this period..

Mar 25, 14:20:00 GMT+0
Completed - Maintenance has completed successfully.

Finish migratrion progress

Fri, 22 Mar 2024 22:17:55 +0000

Type: Incident

Duration: 4 days, 1 hour and 54 minutes

Affected Components: , , , , , , , , , , , , ,

Mar 26, 00:01:34 GMT+0
Identified - Datacenter was not able to provide a KVM to remotely access the switches as another client was using it, They will complete it in the morning..

Mar 22, 22:17:55 GMT+0
Identified - We are currently experiencing problems with our upsteam, which affects all our services. The downtime is due to the fact that they are moving the servers to another cabinet. According to our upstream, the incident will be resolved on Monday 25/03/2024..

Mar 25, 16:20:53 GMT+0
Identified - The tech is on-site, installing all the stuff..

Mar 25, 16:46:36 GMT+0
Identified - Installation complete, Awaiting the power drop and internet drop from the datacenter..

Mar 26, 22:51:00 GMT+0
Identified - Our upstream were unable to complete the maintenance required to set up Miami today. We will ensure that services in Miami are restored around Wednesday, March 27, 2024 13:00 UTC.

Mar 27, 14:48:57 GMT+0
Identified - We have received access to the switch. Maintenance will be underway soon..

Mar 27, 20:40:29 GMT+0
Monitoring - All is up now. We'll monitoring during 72 hours to check if its doesnt exist any anomalies.

Mar 27, 20:41:38 GMT+0
Monitoring - Please note there may be degraded performance in regards to internet till we receive our FL-IX cross-connect..

Apr 27, 00:11:47 GMT+0
Resolved - The maintenance was finished, all services was assigned on the new control panel.

Apr 18, 18:26:00 GMT+0
Monitoring - We've implemented the new upstream network, we're monitoring to detect any inestability..

Apr 22, 17:42:00 GMT+0
Monitoring - This maintenance will be a major downtime of 2-5 hours, we will begin a migration process of all Ryzen services to our new [Virtfusion Control Panel](https://vps.plasmanodes.com/), this process will begin on April 26, 2024 at 17:00 UTC. This process will take from 2 up to 5 hours, since we have to do a previous backup of all VPS to ensure data redundancy before doing this migration..

Apr 26, 17:04:20 GMT+0
Identified - We're starting Ryzen services maintenance. Services will maintain offline during this process. .