PlasmaNodes Hosting - Finish migratrion progress – Incident details

Finish migratrion progress

Resolved
Operational
Started 9 months agoLasted about 1 month

Affected

Core
Main Website
Client Area
VPS Control Panel
Game Server Control Panel
VPS Nodes
Updates
  • Resolved
    Resolved

    The maintenance was finished, all services was assigned on the new control panel

  • Identified
    Identified

    We're starting Ryzen services maintenance. Services will maintain offline during this process.

  • Update
    Update

    This maintenance will be a major downtime of 2-5 hours, we will begin a migration process of all Ryzen services to our new Virtfusion Control Panel, this process will begin on April 26, 2024 at 17:00 UTC. This process will take from 2 up to 5 hours, since we have to do a previous backup of all VPS to ensure data redundancy before doing this migration.

  • Update
    Update

    We've implemented the new upstream network, we're monitoring to detect any inestability.

  • Update
    Update

    Please note there may be degraded performance in regards to internet till we receive our FL-IX cross-connect.

  • Monitoring
    Monitoring

    All is up now. We'll monitoring during 72 hours to check if its doesnt exist any anomalies

  • Update
    Update

    We have received access to the switch. Maintenance will be underway soon.

  • Update
    Update

    Our upstream were unable to complete the maintenance required to set up Miami today. We will ensure that services in Miami are restored around Wednesday, March 27, 2024 13:00 UTC

  • Update
    Update

    Datacenter was not able to provide a KVM to remotely access the switches as another client was using it, They will complete it in the morning.

  • Update
    Update

    Installation complete, Awaiting the power drop and internet drop from the datacenter.

  • Update
    Update

    The tech is on-site, installing all the stuff.

  • Identified
    Identified

    We are currently experiencing problems with our upsteam, which affects all our services. The downtime is due to the fact that they are moving the servers to another cabinet. According to our upstream, the incident will be resolved on Monday 25/03/2024.