PlasmaNodes Hosting - Notice history

Monitoring period hs finished

We have connection with upstream. We will re-activating services gradually over the next hours. If you have any inquiries please contact us through ticket.

Tasks were done, cross-connect cable was replaced. Now we're in contact with upstream to re-enable our network sessions again.

Technician is already on-site. Tasks needed will be performed during the next hours.

Technician on-site was scheduled for today around 20:00 EST

The issue was caused by a cross-connection cable failure. It'll be replaced as soon as we get a tech on-site.

We've identified the issue, there's an active issue with our colocation provider. We're in contact with them right now to resolve this issue as soon as possible.

Services are now 100% online. We upgraded our network to 40Gb/s to improve network performance with a Mellanox NIC, we will be monitoring this new change for the next hours. Network will be marked as "Degraded Performance" during our monitoring process. Apologies for the inconvenience.

The incident was caused by PXE booting loop, the server was unable to recover itself. We've made task physicly with our on-site technician to replug our server power supply as IPMI didn't work properly. We've been able to replicate and mitigate the issue, also IPMI was fixed to prevent futher incidents.

Our tech completed the task, our main server is reachable again. We will proceed to do our investigation of what caused the incident. Services may experiencies multiples outages during this process.

Technician is already on-site, we will post more updates of this incident as we got information about what caused it.

Our tech will be on-site in approximately 40 minutes.

Datacenter had scheduled their tech on-site by tomorrow at 09:00 EST. This on-site window it's not what we expected but we're trying to get a window for today if possible.